At Thefindal, we understand that waiting for your next movie night can be tough, so we’ve crafted a shipping policy that’s as seamless as possible to get your DVDs to you in no time!
Shipping Overview:
- Order Cutoff Time: Place your order by 5 p.m. PST, and we’ll process it the same day. Orders after 5 p.m. will be processed on the next business day.
- Processing Time: We aim to get your DVDs ready to ship within 0-1 business days (Monday to Friday). That means lightning-fast turnarounds for your movie marathons.
- Delivery Time: Sit back and relax, as your DVDs should arrive within 2-5 business days (Monday to Friday), depending on your location in the U.S.
- Shipping Costs: Shipping is on us! Whether you’re ordering one DVD or a whole box set, you’ll never pay a dime for shipping.
Damaged Orders:
We pack each order with care, but if your DVD arrives damaged, don’t worry! Simply reach out to us at [email protected] within 7 days of receiving your order. Please include a picture of the damage, and we’ll arrange for a replacement or refund.
Delays:
Though we strive for quick delivery, unforeseen delays (like weather or carrier issues) can occasionally happen. If you experience a delay longer than 7 days beyond the expected delivery time, let us know at [email protected], and we’ll investigate the matter immediately.
Order Cancellations:
Change of plans? No problem! You can cancel your order as long as it hasn’t been shipped. Just contact us at [email protected] with your order number, and we’ll process the cancellation.
Received the Wrong Order?
We double-check every order, but mistakes can happen. If you receive the wrong DVD, please email us at [email protected] with your order details, and we’ll send the correct title right away—on us!
Thank you for choosing Thefindal, where movie lovers like you are always our top priority! Your next favorite film is just a few clicks away.